Our Services
Three services. One clear purpose.
Guides, a helpdesk, and digitisation — each designed to handle one specific part of retirement paperwork, at a flat price, with a defined outcome.
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Our approach to every engagement
Before any project begins, we take a short time to understand your situation. This isn't a formal intake process — it's a brief conversation or email exchange to make sure the service you're enquiring about is actually the right fit. If it isn't, we'll say so.
Each service has a defined scope and a flat price. There are no hourly billing surprises and no add-ons unless you ask for them. The work starts when the scope is agreed and the payment is confirmed.
Throughout the project, we communicate promptly. You'll know where things stand. If something takes longer than expected, we tell you why, not after the fact but as soon as we know.
Brief conversation
We confirm the service is the right fit before anything begins.
Agree scope & price
Everything is put in writing so there are no surprises.
Deliver the outcome
A tangible result — guide, answer, or file set — handed over to you.
Service 01
Process Walkthrough Guides
฿3,400 per guide
Plain-language written guides explaining common administrative steps in a general way, with links to public resources. Each guide covers a single administrative process — written step by step, in plain English, with direct references to relevant public websites and official documents.
- Covers topics like visa extensions, pension enrolment, civil record requests, and more
- Every step written in plain English — no administrative jargon left unexplained
- Links to official Thai government sources cited throughout
- Revision date noted on each guide; updated when official processes change
- Follow-up questions on your guide answered at no extra charge
Typical timeline
3–5 working days from order to delivery
Service 02
Information Helpdesk
฿11,000
A friendly point of contact that signposts you to relevant public information and explains general terms. This is a staffed access service — you bring us your administrative questions, and we read the relevant official sources and explain what they say in plain English.
- Available Monday to Friday, 09:00–17:30 Bangkok time
- Responses by email or phone, same working day where possible
- Covers general questions about Thai administrative processes for retirees
- Will refer you to a specialist where that is what your situation requires
- Does not constitute legal, financial, or health advice
Access period
30-day helpdesk access from activation date
Service 03
Records Digitisation & Filing
฿26,000
Scanning and tidy organising of your personal documents into a clear, searchable set you keep full control of. We collect your physical documents, scan them at high resolution with OCR processing, apply an agreed folder structure, and deliver the complete set back to you — alongside the originals.
- High-resolution scanning with searchable OCR text
- Folder structure and naming convention agreed with you beforehand
- Delivered on USB drive or your preferred local storage medium
- Physical originals returned in full
- All working copies deleted from our systems within 5 working days of acceptance
Typical timeline
5–10 working days for a typical household document collection
Choose the Right Fit
Which service is right for you?
Each service addresses a different need. Use this comparison to identify what fits your situation.
| Your situation | Walkthrough Guide | Helpdesk | Digitisation |
|---|---|---|---|
| I need to understand one specific process | — | — | |
| I have many questions across different topics | — | — | |
| My physical documents need to be organised digitally | — | — | |
| I want something I can refer back to in writing | — | ||
| I need ongoing access to ask questions as they arise | — | — | |
| Price | ฿3,400 | ฿11,000 | ฿26,000 |
Not sure which applies to you? Send us a message and we'll help you decide.
Standards & Protocols
What applies across all services
Encrypted handling only
Client materials are handled on encrypted local devices. We do not upload personal files to third-party cloud services without explicit written agreement.
Defined scope before start
Every project scope is agreed in writing before any work begins. No surprises, no scope creep without discussion and agreement.
Post-project data deletion
Working copies of client documents are permanently deleted from our systems within five working days of project acceptance. Available in writing on request.
Prompt, honest communication
We respond to enquiries within one working day. If a project timeline changes, we communicate this as soon as we know — not after the fact.
Clear scope boundaries
We are not a law firm, accountancy practice, or financial services provider. When a situation requires one, we say so directly.
Official sources only
All information provided through our guides and helpdesk is drawn from publicly available official sources, cited and dated in every document we produce.
Pricing
Flat, published prices in Thai Baht
No subscriptions, no hidden fees. Each price covers the complete service as described.
Process Walkthrough Guide
฿3,400
per guide
- One administrative process per guide
- Plain English step-by-step format
- Official source references
- Follow-up questions included
- Delivery: 3–5 working days
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Information Helpdesk
฿11,000
30-day access
- Unlimited questions for 30 days
- Phone & email support
- Plain-English explanations
- Referral to specialists when needed
- Mon–Fri, Bangkok hours
Records Digitisation
฿26,000
per project
- High-res scanning with OCR
- Agreed folder structure
- USB or local drive delivery
- Originals returned in full
- Data deleted post-acceptance
Have a question before you decide?
We're happy to talk through which service would suit your situation — just get in touch. No pressure, no sales script.
Contact Us