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Terms & Conditions

Last Updated: 10 June 2026  |  Effective Date: 10 June 2026

Please read these Terms and Conditions carefully before using this website or engaging any service provided by Pensara. By accessing the website or placing an order for a service, you agree to be bound by these terms.

1. Definitions

  • "Pensara", "we", "us", "our" refers to the service provider operating from 173 Thanon Wireless, Lumphini, Pathum Wan, Bangkok 10330, Thailand.
  • "Client", "you" refers to any individual who uses this website or engages a service.
  • "Services" refers to the three offerings described on this website: Process Walkthrough Guides, Information Helpdesk, and Records Digitisation & Filing.
  • "Agreement" means these Terms and Conditions together with any service-specific scope confirmation issued to you.

2. Acceptance of Terms

By submitting an enquiry form, placing a service order, or making payment for any service, you confirm that you are at least 18 years of age, have the capacity to enter a legally binding agreement, and accept these terms in full.

3. Description of Services

Pensara provides three services for general information and document organisation purposes:

  1. Process Walkthrough Guides (฿3,400 per guide) — plain-language written summaries of publicly available administrative information, citing official sources.
  2. Information Helpdesk (฿11,000 for 30 days) — a staffed information service that signposts clients to public resources and explains general administrative terms.
  3. Records Digitisation & Filing (฿26,000 per project) — scanning, OCR processing, and organised filing of personal physical documents.

All services are provided as general information and organisational support only. Pensara does not provide legal advice, financial advice, tax advice, healthcare advice, or any form of regulated professional service.

4. Scope Limitations

Nothing Pensara produces or communicates constitutes advice on any individual's specific legal, financial, health, or regulatory situation. Our guides and helpdesk responses describe general publicly available information only. Where a matter requires a qualified professional, we will say so explicitly. Clients are responsible for verifying any information with the relevant official body or qualified professional before acting on it.

5. User Responsibilities

  • You agree to use this website and our services only for lawful purposes.
  • You agree not to misrepresent your identity or the nature of your enquiry.
  • You agree not to attempt to use our services to obtain regulated professional advice.
  • For the digitisation service, you confirm that you are the lawful owner of or have authority to share the documents you provide to us.

6. Payment Terms

All prices are stated in Thai Baht (฿) and are inclusive of applicable taxes unless stated otherwise. Payment is required before work commences on a project. We accept bank transfer and other methods confirmed at the time of booking. Prices displayed on this website are subject to change; the price confirmed at the time of your order is binding.

7. Refund Policy

If you cancel a service before work begins, you are entitled to a full refund. Once work has commenced (a guide is being prepared, helpdesk access has been activated, or documents have been collected for digitisation), no refund is available except at Pensara's discretion. If a delivered guide contains a factual error, we will correct it at no charge. We do not refund on the basis that official processes have changed after delivery, though we will issue an updated guide where practicable.

8. Intellectual Property

All written guides produced by Pensara are the intellectual property of Pensara until full payment is received, at which point a non-exclusive licence to use the guide for personal, non-commercial purposes is granted to the purchaser. Guides may not be resold, redistributed, or published without written permission.

9. Confidentiality and Data

All personal information and documents handled in the course of a service engagement are treated as confidential. Physical documents provided for digitisation are returned upon project completion. Working digital copies are permanently deleted within five working days of project acceptance. For full details, see our Privacy Policy.

10. Disclaimers

Services are provided on an "as-is" basis. While we take care to ensure the accuracy of information included in our guides and helpdesk responses, we make no representation that the information is complete, current, or applicable to your specific circumstances. Official processes and requirements change; always verify with the relevant official body before acting.

11. Limitation of Liability

To the maximum extent permitted by Thai law, Pensara's total liability for any claim arising from use of our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, consequential, or incidental losses, including losses arising from reliance on information contained in our guides or communicated by our helpdesk.

12. Indemnification

You agree to indemnify and hold harmless Pensara, its staff, and affiliates from any claims, damages, or expenses arising from your misuse of our services, breach of these terms, or infringement of any third-party right in connection with your use of our services.

13. Termination

Either party may terminate a service engagement before it begins, subject to the refund policy above. Pensara reserves the right to decline or discontinue service to any client without giving reasons, subject to a full refund of any amounts paid for work not yet started.

14. Governing Law and Dispute Resolution

These terms are governed by the laws of the Kingdom of Thailand. Any dispute arising from these terms or from a service engagement will first be subject to good-faith informal resolution. If not resolved within 30 days, disputes will be referred to the competent courts of Bangkok, Thailand.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services after an update constitutes acceptance of the revised terms.

16. Contact

  • Email: [email protected]
  • Address: Pensara, 173 Thanon Wireless, Lumphini, Pathum Wan, Bangkok 10330