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Privacy Policy

Last Updated: 10 June 2026

Pensara ("we", "us", "our") is committed to handling personal information with care and transparency. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to it. It applies to all services offered by Pensara and to visitors to this website.

1. Who We Are

The data controller for personal information collected through this website and our services is Pensara, located at 173 Thanon Wireless, Lumphini, Pathum Wan, Bangkok 10330, Thailand. For data-related enquiries, contact us at [email protected].

2. Data We Collect

We collect personal information in the following ways:

  • Contact forms: name, email address, phone number (optional), and any message you choose to submit.
  • Service delivery: for the Records Digitisation service, we handle personal documents you provide. These are used solely to complete the project and are not stored after project acceptance.
  • Website analytics: with your consent, we may collect anonymised usage data (pages visited, device type, approximate location) via analytics tools.
  • Cookies: see our Cookie Policy for details.

3. Legal Basis for Processing

We process your personal data on the following grounds:

  • Consent: for marketing communications and non-essential cookies (you may withdraw at any time).
  • Legitimate interests: to respond to enquiries, deliver services, and improve our website.
  • Contract performance: where a service agreement is in place, we process data necessary to carry out the agreed work.

4. How We Use Your Data

  • To respond to enquiries you submit through our contact form.
  • To carry out the services you have engaged us for.
  • To communicate about your ongoing project or enquiry.
  • To improve our website and services based on aggregated, anonymised usage data.

We do not use your personal data for automated decision-making or profiling. We do not sell your data to any third party.

5. Data Sharing

We do not share personal data with third parties except in the following limited circumstances:

  • With service providers who assist us in operating this website (for example, hosting providers), under binding confidentiality agreements.
  • Where required by Thai law or a competent authority.

6. Data Retention

  • Contact enquiry data: retained for up to 24 months from last contact, then deleted.
  • Client documents (digitisation projects): working copies deleted within 5 working days of project acceptance. Written confirmation provided on request.
  • Analytics data: retained in anonymised, aggregated form only.

7. Data Security

Personal data and client documents are handled on encrypted local devices only. We do not upload client materials to third-party cloud platforms without explicit written agreement. Access to personal data is limited to team members who require it to carry out the relevant service.

In the event of a data breach affecting your personal information, we will notify you and any relevant supervisory authority as required under applicable Thai data protection law (PDPA).

8. Cookies

We use cookies to understand how this website is used and, with your consent, for analytics. For full details, please read our Cookie Policy.

9. Your Rights

Under the Thailand Personal Data Protection Act (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR), you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten"), subject to legal obligations.
  • Object to processing based on legitimate interests.
  • Withdraw consent at any time where processing is based on consent.
  • Lodge a complaint with the Personal Data Protection Committee (Thailand) or another relevant supervisory authority.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites, including official Thai government resources. We are not responsible for the privacy practices of those sites. We encourage you to read their policies before submitting personal information.

11. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, please contact us at [email protected] and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services following a revision constitutes acceptance of the updated policy.

13. Contact

For any privacy-related questions or requests:

  • Email: [email protected]
  • Address: Pensara, 173 Thanon Wireless, Lumphini, Pathum Wan, Bangkok 10330